What to look for in a crane company

Do you know what to look for in a towing company? My guess is that unless you have an immediate need for one, you don't give that question or answer much thought. Most of us hope that our vehicles do not fail us. We hope we never need a crane. It is an expense that many, or perhaps all, do not want to think about.

 

I hope you are one of the lucky few who never needs towing services. Unfortunately, I have had more than one experience with towing companies and tow truck drivers. Although I don't own a towing company, I have some ideas on what you might want to think about when choosing a company to tow your car or truck.

 

First of all, when you call, is the phone answered? Believe it or not, some companies answer the phone on and off. Is the person on the other end of the line professional and aware of what they will need for their particular circumstances?

 

Will the driver, along with the crane, be there shortly? And if they can't do it right away, are you given an estimated arrival time? Even if they can't reach you right away, they should be honest about your waiting time. This allows you to plan your arrival and can also free your mind from worry if they are not there as fast as you think they should be. This also allows you to inform officers who stop to ask if you need assistance that you have a crane on the Hawaii towing company.

 

When the driver reaches the crane, is he professional? Do you work with confidence? Can he or she answer each and every one of your questions? When it comes to your vehicle, you don't want someone to load it on the truck who doesn't know what you're doing. This can be expensive. You want to make sure your drivers are experienced and confident.

 

Are the equipment and the crane in good condition? I do not want my vehicle to be towed by a truck that appears to be about to break down. I would not want a very old and worn out crane to carry my car or truck. I'm not saying it has to be new, but it has to be in good shape. A company that cares about its own vehicles is more likely to take care of its own.

 

Do they have the right type of truck for your situation? Will your vehicle need a flatbed trailer? If so, do they have what you need?

 

I would also recommend not basing your decision entirely on price. If a company is the cheapest, is there any reason for that? Although I would not use the most expensive towing company and would definitely ask for some prices, I would choose a company whose price is somewhere in between. You have what you pay for.